The only way I got them to come to do an address transfer for my office line was to go to Manzanillo directly and have them put it in the system whilst i gave a sob story about waiting so long. They upped the urgency on it. Then within 2 days we had a sub-contractor from Guadalajara here changing the line and sorting out the issues.
Whilst you may not want to go to ZLO, it may be the only recourse I am afraid.
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